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Solarwinds world map3/17/2024 It is most commonly used by medium-to-large businesses that have at least 50 employees up to 1,000 or more. It aligns with the Information Technology Infrastructure Library (ITIL) framework of best practices and processes to provide continual IT systems improvement. SolarWinds Service Desk is cloud-based software as a service (SaaS) that provides help desk capabilities, including "smart" ticket routing, workflow automations, and asset management. We'll go over its features and pricing below, so you can determine if it's a good fit for your company. SolarWinds Service Desk, used by over 300,000 companies, government agencies, and educational institutions around the world. One of the most popular options in that arena is Once you outgrew that, you moved on to dedicated help desk software.Īnd in time, you will eventually be ready for a multi-function service desk solution, one that can be integrated with departments beyond IT and provide change management capabilities. Remember when you first set up your information technology (IT) department? You probably handled service requests via email and tracked them on spreadsheets.
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